Some days back I came across another scenario where even after providing the correct credentials in host properties of all the clients in the SharePoint farm and adding all the required privileges to the account running backup (as defined in my previous post), we still do not see the Microsoft SharePoint Node when we try to browse for backup and subsequently the backup fails with status 2.
We can see that Spswrapper.exe running in the task manager but the SharePoint node is still not visible. The reason that i found was that one of my Shared Service Applications Databases was in offline state and hence the user account was not able to talk to the database and we were getting exception during GetTopology.
The error in the spswrapper.log was something like this.
“Message : Cannot open database “WebAnalyticsServiceApplication_StagingDB_b12b91fd-73ef-4134-a04b-c57033909d49″ requested by the login. The login failed.
Login failed for user ‘Domain\userAccount’.“
This is indicative of some issue with WebAnalyticsService Database. Go to the SQL Backend and launch SQL Management Studio and see if the database is down or the user account has permission to that database. Resolving this will let us see the SharePoint node in NetBackup and backup shall proceed just fine.
